Booking and Reservations
How can a customer book a tour?
Customers can book a tour directly through the Play Granada website. The booking process is simple and user-friendly. Once you have selected a tour, simply follow the on-screen prompts to complete your booking. If you require assistance, you can reach out to their customer support team via chatbox, phone, or email.
What are the reservation policies of the company?
Play Granada is dedicated to providing an efficient and straightforward reservation process. They ensure that all personal data collected during the reservation process is used solely for administrative control, billing, and promotional contact. They commit to treating data in a lawful, fair, transparent, adequate, relevant, limited, accurate, and updated manner.
What payment methods does the company accept?
Play Granada accepts a wide array of payment methods for the convenience of its customers. These include all major credit cards, PayPal, bank transfers, and cash. Interestingly, they also stay ahead of the curve by accepting cryptocurrency as a valid form of payment. It's advised to choose the preferred payment method during the booking process, or you can contact Play Granada directly for more specific information.
What are the company's cancellation and refund policies?
Play Granada has a clear cancellation and refund policy. If a reservation is cancelled within the first 24 hours after booking, the customer will receive a refund of 80% of the total amount paid. If the reservation is cancelled after 24 hours from the time of booking but 48 hours prior to the event, the customer will receive a refund of 50% of the total amount. However, if the reservation is cancelled less than 48 hours before the event, the amount is non-refundable. The refund will be processed at the same point of sale.
Please note that these policies are subject to change and it is always a good idea to verify them at the time of booking. For any questions or clarifications, customers can reach out to Play Granada at customerservice@playgranada.com.
Customers can book a tour directly through the Play Granada website. The booking process is simple and user-friendly. Once you have selected a tour, simply follow the on-screen prompts to complete your booking. If you require assistance, you can reach out to their customer support team via chatbox, phone, or email.
What are the reservation policies of the company?
Play Granada is dedicated to providing an efficient and straightforward reservation process. They ensure that all personal data collected during the reservation process is used solely for administrative control, billing, and promotional contact. They commit to treating data in a lawful, fair, transparent, adequate, relevant, limited, accurate, and updated manner.
What payment methods does the company accept?
Play Granada accepts a wide array of payment methods for the convenience of its customers. These include all major credit cards, PayPal, bank transfers, and cash. Interestingly, they also stay ahead of the curve by accepting cryptocurrency as a valid form of payment. It's advised to choose the preferred payment method during the booking process, or you can contact Play Granada directly for more specific information.
What are the company's cancellation and refund policies?
Play Granada has a clear cancellation and refund policy. If a reservation is cancelled within the first 24 hours after booking, the customer will receive a refund of 80% of the total amount paid. If the reservation is cancelled after 24 hours from the time of booking but 48 hours prior to the event, the customer will receive a refund of 50% of the total amount. However, if the reservation is cancelled less than 48 hours before the event, the amount is non-refundable. The refund will be processed at the same point of sale.
Please note that these policies are subject to change and it is always a good idea to verify them at the time of booking. For any questions or clarifications, customers can reach out to Play Granada at customerservice@playgranada.com.
Updated on: 18/05/2023
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